Shipping
Who actually ships my order?
Each piece we sell ships directly from the brand that makes it. We're a small shop that curates rather than warehouses, which means your item comes to you from the maker rather than sitting in a box in Wyoming first.
What if I order more than one thing?
If your order includes pieces from different brands, they'll arrive as separate parcels, often on different days. You'll get a tracking email for each one as it ships. Nothing is missing — it's just travelling separately.
How much is shipping?
Shipping is calculated at checkout based on which brand your item ships from and where it's going. You'll see the exact cost before you pay, and we pass through what the brand charges rather than marking it up.
How long will it take?
Delivery times vary by brand. Your checkout will show the transit time for each item. Once a parcel ships, tracking goes to your email.
Do you ship internationally?
Not at this time — we ship within the United States only.
Returns
What's the return window?
Thirty days from delivery. Items must be unworn, unwashed, and still have their tags attached.
Email us first at petersplexltd@gmail.com with your order number and we'll send you the return address. Returns go back to the brand that shipped the item, so please don't post anything before you hear from us — a parcel sent to the wrong place is a parcel we can't refund.
Swimwear works differently
Swimwear can be exchanged or refunded as store credit rather than back to your card, and only if the hygiene liner is intact and the piece is genuinely unworn. That's the brand's condition, not ours, and we'd rather tell you before you buy than after.
What about final sale items?
Anything marked final sale on its product page can't be returned or exchanged. Right now that's the Contrast-Trim Button-Up, and it says so on the listing.
Something arrived damaged or wrong
Tell us within five days of delivery — within 48 hours for swimwear — and send a photo if you can. We'll cover return shipping and sort out a replacement or refund. These windows are short because the brands set them, so don't sit on it.
Who pays return shipping otherwise?
You do, for a change of mind or a fit that didn't work. Refunds go back to your original payment method once the brand confirms they've received the item.
Can I exchange for a different size?
We don't process direct exchanges. Return the piece for a refund and place a new order — it's faster than routing an exchange back through the brand.
Sizing
How do I find my size?
Our pieces come from different makers and their sizing does not agree with each other. A large from one brand is not a large from another. Check the measurements listed on the individual product page rather than going by your usual size.
If a listing is unclear or you're between sizes, email us. We'll get the actual measurements from the brand and tell you what we find. Getting this right the first time is better for both of us.
Orders
Can I change or cancel?
Email us as soon as you can. Orders forward to the brand automatically, so once something has shipped we can't recall it — but you can still return it under our normal policy.
My order hasn't arrived
Check your tracking link first; carriers sometimes mark parcels delivered a day early, and multi-brand orders arrive staggered. If a parcel is more than a few days past its expected date, email us with your order number and we'll chase the brand directly.